Returns

RETURNS

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. 

Due to hygienic reasons we cannot accept items that have been used in any way.

The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.

If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care. 

1. Email our returns department at [email protected] with any issues.

2. Please enclose the order number inside the package, with your name and address.

3. Wrap your items securely in its original packaging, paying attention not to damage the box or items in the process.

PLEASE SEND GOODS BACK TO THE BELOW ADDRESS:

Web Returns Department

Teampixie 

unit 5 and 6 priory farm ind est

station rd

Portbury

Bristol

BS20 7TN